August 2020 News

CMCSS K-12 Virtual Families:
If you have not yet completed Learning Mentor training, please be sure to complete that no later than September 1, 2020.

Traditional Families: 
If you would like to understand how the online learning platforms work, some of this information may be useful to understand. Not all requirements will be applicable to traditional students.

Learning Mentor training and a Learning Mentor website is available for mentors and parents! It is important for all Learning Mentors and parents/guardians of CMCSS K-12 Virtual students to complete the training by clicking the link below.  At the end of the training, you will be asked to complete an acknowledgment form. This will include verification that you have completed the training as well as a request to read, review, and provide a signature for the CMCSS Privacy Release, Consent, and Agreement for Virtual Classes/Groups.

REMINDER:

As soon as possible, please have your student turn on his or her computer and make sure it is working and they are able to login with the username and password.  This will help you make sure you are ready for Monday! If you have experienced technical problems, read through the troubleshooting guide here.

CMCSS K-12 VIRTUAL FAMILY REQUIREMENTS:

• One form is to be completed for each student.
• Learning Mentor training is to be completed by September 1, 2020.

LINKS:

• CMCSS K-12 Learning Mentor Training
• CMCSS K-12 Learning Mentor Website

If you need assistance, you can visit one of our Live Assistance Zoom Rooms by clicking one of the links below.  If you do not have access to the internet, you may call our helpline at 931-920-7779.  Our help hours are Monday-Friday, 8:00-11:30, and 12:30-4:00.

LIVE ASSISTANCE:

• K-2 Assistance
• 3-5 Assistance
• 6-8 Assistance
• 9-12 Assistance

Every CMCSS K-12 student will have a laptop assigned for the 2020-2021 school year, which starts Monday, August 31. The following information will assist with login information and general troubleshooting.  Please review the information below prior to the start of the school year.

Password Retrieval and Login Information

Information for your student’s login can be found through the link provided in your email. Each link is specific to your student.  This link will expire shortly after the start of the school year, so please retain this login information in a secure spot for future reference.

QuickCards

Quick Cards are a scan card that includes a QR code unique to your student. These cards are only provided for Kindergarten through second-grade. This should have been taped to your student’s laptop or included in their materials during laptop pick up. If you did not receive a QuickCard you must contact your student’s enrolled school. Third grade and above should use the password retrieval process indicated above.

Required Updates

If your CMCSS K-12 Virtual School student was issued a laptop last year and kept that laptop over the summer, they will need to have updates installed prior to the first day of school.  This will allow connectivity to the CMCSS network and access to required online resources.  This process takes only a few minutes, but must be done while near a CMCSS school building to ensure the computer can connect to the school’s network.

For details be sure to read the instructions here:

Please visit https://www.cmcss.net/installing-required-updates-on-your-cmcss-student-laptop/ which includes the necessary steps for these updates to be installed.   We would recommend these steps be followed prior to the afternoon of Friday, August 28, so that the student can contact the CMCSS Support Network for further assistance at https://sites.google.com/cmcss.net/cmcssk-12virtualstudents/live-assistance.

Traditional Students are welcome to follow these same steps in advance of the first day of school, or wait until the first day of school when they return to the classroom.

Troubleshooting Internet Connection Issues

Please have your CMCSS K-12 Virtual student attempt to log in prior to the first day of school.  If he or she can sign in successfully but cannot access the internet, a fix is available to address this issue.  This process takes only a few minutes, but must be done while near a CMCSS school building to ensure the computer can connect to the school’s network. For details be sure to read the instructions here.  Please visit https://www.cmcss.net/installing-required-updates-on-your-cmcss-student-laptop/ to view the necessary steps for this update to be installed.  Traditional Students are welcome to follow these same steps in advance of the first day of school, or wait until the first day of school when they return to the classroom.  We would recommend these steps be followed prior to Friday afternoon, so that the student can contact the CMCSS Support Network for further assistance at https://sites.google.com/cmcss.net/cmcssk-12virtualstudents/live-assistance.

Traditional Students are welcome to follow these same steps in advance of the first day of school, or wait until the first day of school when they return to the classroom.

Continued Laptop and Hotspot Distribution

Students who have not yet received their laptop should watch from communication from their enrolled school. The district will be communicating directly to families who have not yet received their device.

Attendance Concerns Regarding Laptop Connection Issues

CMCSS K-12 Virtual students who are still experiencing known connection issues, and have a work order submitted, that limits them from accessing their computer on August 31 will not be considered absent. The Technology Department is actively working to resolve connection issues. All CMCSS K-12 Virtual families are strongly encouraged to try the troubleshooting techniques above prior to submitting a work order. Traditional students should bring their device to school on August 31 to confirm all technology concerns are addressed while in the school’s network.

Additional Laptop or Hotspot Assistance

If your student needs additional assistance with their student laptop or hotspot, please have them submit a work order at http://techhelp.cmcss.net/secure/Dashboard.jspa or call (931) 920-7779.  Instructions on submitting a technology work order can be found at http://ior.ad/74bR

Every CMCSS K-12 student will have a laptop assigned for the 2020-2021 school year, which starts Monday, August 31. The following information will assist with login information and general troubleshooting.  Please review the information below prior to the start of the school year.

Password Retrieval and Login Information

Information for your student’s login can be found through the link provided in your email. Each link is specific to your student.  This link will expire shortly after the start of the school year, so please retain this login information in a secure spot for future reference.

QuickCards

Quick Cards are a scan card that includes a QR code unique to your student. These cards are only provided for Kindergarten through second-grade. This should have been taped to your student’s laptop or included in their materials during laptop pick up. If you did not receive a QuickCard you must contact your student’s enrolled school. Third grade and above should use the password retrieval process indicated above.

Required Updates

If your CMCSS K-12 Virtual School student was issued a laptop last year and kept that laptop over the summer, they will need to have updates installed prior to the first day of school.  This will allow connectivity to the CMCSS network and access to required online resources.  This process takes only a few minutes, but must be done while near a CMCSS school building to ensure the computer can connect to the school’s network.

For details be sure to read the instructions here:

Please visit https://www.cmcss.net/installing-required-updates-on-your-cmcss-student-laptop/ which includes the necessary steps for these updates to be installed.   We would recommend these steps be followed prior to the afternoon of Friday, August 28, so that the student can contact the CMCSS Support Network for further assistance at https://sites.google.com/cmcss.net/cmcssk-12virtualstudents/live-assistance.

Traditional Students are welcome to follow these same steps in advance of the first day of school, or wait until the first day of school when they return to the classroom.

Troubleshooting Internet Connection Issues

Please have your CMCSS K-12 Virtual student attempt to log in prior to the first day of school.  If he or she can sign in successfully but cannot access the internet, a fix is available to address this issue.  This process takes only a few minutes, but must be done while near a CMCSS school building to ensure the computer can connect to the school’s network. For details be sure to read the instructions here.  Please visit https://www.cmcss.net/installing-required-updates-on-your-cmcss-student-laptop/ to view the necessary steps for this update to be installed.  Traditional Students are welcome to follow these same steps in advance of the first day of school, or wait until the first day of school when they return to the classroom.  We would recommend these steps be followed prior to Friday afternoon, so that the student can contact the CMCSS Support Network for further assistance at https://sites.google.com/cmcss.net/cmcssk-12virtualstudents/live-assistance.

Traditional Students are welcome to follow these same steps in advance of the first day of school, or wait until the first day of school when they return to the classroom.

Continued Laptop and Hotspot Distribution

Students who have not yet received their laptop should watch from communication from their enrolled school. The district will be communicating directly to families who have not yet received their device.

Attendance Concerns Regarding Laptop Connection Issues

CMCSS K-12 Virtual students who are still experiencing known connection issues, and have a work order submitted, that limits them from accessing their computer on August 31 will not be considered absent. The Technology Department is actively working to resolve connection issues. All CMCSS K-12 Virtual families are strongly encouraged to try the troubleshooting techniques above prior to submitting a work order. Traditional students should bring their device to school on August 31 to confirm all technology concerns are addressed while in the school’s network.

Additional Laptop or Hotspot Assistance

If your student needs additional assistance with their student laptop or hotspot, please have them submit a work order at http://techhelp.cmcss.net/secure/Dashboard.jspa or call (931) 920-7779.  Instructions on submitting a technology work order can be found at http://ior.ad/74bR

Please see below for several reopening updates for all students with sections below for CMCSS K-12 Virtual and traditional-specific updates.

Updates for ALL students:

IMPORTANT UPDATE: Laptops for K-12

The Clarksville-Montgomery County School System will provide all K-12 students, both traditional and virtual, with a laptop for the 2020-21 academic year. CMCSS district leaders are committed to providing all students access to instruction no matter the conditions of the COVID-19 pandemic. The CMCSS Technology Department reallocated resources making it possible for kindergarten and first-grade students who chose the traditional model to now be assigned a device.

In the event that a school may move to the remote learning model under the Continuum of Learning, traditional kindergarten and first-grade students will now be able to access online learning platforms from their school assigned laptops. 

Technology Distribution Days

Families can pick up devices during specified Technology Distribution Days, beginning on August 20. CMCSS parents and guardians will receive electronic communication, to include the Technology Usage Agreement and Protection Plan, in the coming days. These documents must be reviewed, signed, and returned electronically prior to the student receiving his/her laptop. 

Technology distribution will occur at your student’s enrolled school. All traditional and CMCSS K-12 Virtual students can pick up their device on the following days: 

August 20, 21, 24 from 9 a.m. – 3 p.m. 

August 25 from 1 p.m. – 7 p.m. 

Parents should have a photo ID and their child(ren)’s name(s) and grade level(s). Students who still have textbooks, library books, or a technology device that CMCSS has indicated must be returned should bring all items to the Technology Distribution Day. Laptops will not be distributed to students who have not returned necessary items. 

Students who already have a district-issued laptop and have not been instructed to return the device do not need to attend the Technology Distribution Days. 

CMCSS K-12 Virtual students who already have a laptop MAY still need to report to school on those days to get textbooks or other materials. More information to come.

Free and Reduced Lunch 

Parents/guardians who feel their household may be eligible for free or reduced meal benefits should apply online at SchoolCafé. The online application allows for a contact-free, secure application environment. Free and reduced meals are available for eligible students choosing either traditional or CMCSS K-12 Virtual.

Even if families do not intend for their child(ren) to receive school meals, parents/guardians should complete the free/reduced meal application if they feel their household may be eligible as the information is used for other important applications.  

Updates for CMCSS K-12 Virtual students only:

Adults serving as Learning Mentors for students in CMCSS K-12 Virtual are required to complete training. This pre-recorded training will be available online from Mon., Aug. 24 through Tue., Sep. 1. Learning Mentors will be able to complete this training at their convenience during that timeframe. More information will be sent directly to Learning Mentors in the coming days and weeks.

Updates for Traditional students only:

Walking Children to Class on the First Half Day

Out of an abundance of caution and due to current health and safety protocols, parents/guardians will not be permitted to walk students to their classrooms on the first half day of school. 

The district especially understands that parents/guardians of kindergarten students experience a mix of emotions as their children begin school. Schools will reach out to families to provide more information about how faculty, staff, and administrators will make this transition as smooth as possible during the pandemic. Please click here for a video the district has developed to serve as an online 2020 Kindergarten Kickoff.

REMINDER: Continuum of Learning – Moving from Traditional to Remote

At any point during the academic year, CMCSS may need to switch the entire district, or individual schools, into or out of traditional (in-school) and remote (out-of-school) models based on the current conditions surrounding the pandemic. Due to the ever-changing circumstances of the pandemic, parents and guardians should make preparations throughout the year in the event that school buildings are closed and remote learning must take place.

CMCSS and the Montgomery County Health Department on a daily basis are reviewing the following metrics in Montgomery County: 

• Total positive cases out of total tested
• Number of new positives out of the number of new tests
• New active cases per population (per 100,000 and per 50,000)
• Percent of COVID-19 spread in the community following the Tennessee Department of Health guidance for Low Spread, Medium Spread, and High Spread and a common scale of interpretation:
  • Normal Operations: 0 positive COVID-19 cases in Montgomery County
  • Low Spread: less than 0.5% positive COVID-19 active cases in Montgomery County
  • Medium Spread: 0.5% to 1% positive COVID-19 active cases in Montgomery County
  • High Spread: Greater than 1% positive COVID-19 active cases in Montgomery County

While all metrics will be considered throughout the academic year, if Montgomery County reaches medium COVID-19 spread in the community, CMCSS and MCHD will consider additional health and safety protocols for the traditional model or consider transitioning all students to remote learning as deemed necessary. If Montgomery County reaches high COVID-19 spread, CMCSS and MCHD will transition all students to remote learning.

Click here for the current COVID-19 local data that is reviewed by CMCSS and MCHD on a daily basis. This data is provided by the Tennessee Department of Health.